What do the “TL” light colors mean on my Sapphire microphone?
“TL” button indicator lights: No Light: Power is OFF Solid Blue: Power is ON; 50-100% of battery life Solid Purple:…
Technical/Service Questions
Why are my speakers making a humming or buzzing sound?
The two main causes of a persistent humming or buzzing are: a bad audio cable connected to the amplifier, or…
Are school pages heard through devices connected to the amplifier outputs?
When a Page signal is detected and the amplifier is muted, the page plays through the classroom loudspeakers, but not…
Are the amp inputs/outputs balanced or unbalanced?
With the exception of one balanced input on our VoiceLink I pre-amp, all of our amplifier inputs & outputs are…
Why don’t the volume/gain controls work on my amplifier?
If your amplifier is equipped with an RS-232 input (for connecting a wall mounted control panel), there is also an…
I’m getting feedback (squealing) – how can I minimize this?
Make sure that speakers are mounted as close as possible to both the ceiling and the listeners Avoid mounting speakers…
There’s no sound coming out of the speakers (or it’s weak).
Make sure that speakers are mounted as close as possible to both the ceiling and the listeners Verify that the…
My receiver won’t turn on – the power light is off. What should I do?
Verify that the power supply is plugged into both the receiver and a working wall outlet. Test with another power…
How can I eliminate “dead spots” or microphone crackling / noise?
Verify that you are not blocking either the emitters on the transmitter or the sensors or mounted ceiling sensor. If…
My equipment is still not functioning properly. What should I do?
If the problem persists, call the TeachLogic service department to further trouble shoot the problem. If the technician determines that…
What is an `RA` number?
RA stands for Return Authorization. This number is used to track items that have been returned for repair.
My equipment is damaged. Can it be repaired?
Yes in many instances. Please check our Repairs/Returns page for helpful tips or to contact TeachLogic to determine the most…
I am unhappy with my equipment. Can I return it?
You may return the equipment within 30 days of the invoice and receive a full refund of the purchase price.…
I want a different microphone. Can I exchange mine?
You may exchange a microphone of equal price within the first 30 days at no extra charge.
The teacher next door is complaining that he/she hears my lesson. What should I do?
Often, the volume of the classroom sound field system is turned up too high. The volume should be at a…
Should I take any precautions when storing my system over the summer?
The only precautions that are necessary are to fully charge the batteries, and then make sure the battery charger and…
Are there on-site service contracts available?
Contact the TeachLogic installation company in your area, on-site service may be purchased from that provider.
