Technical/Service Questions

/Technical/Service Questions

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I am unhappy with my equipment. Can I return it?

2018-02-07T01:27:35+00:00

You may return the equipment within 30 days of the invoice and receive a full refund of the purchase price. After 30 days, there is a minimum 20% restocking fee.

I am unhappy with my equipment. Can I return it? 2018-02-07T01:27:35+00:00

My equipment is damaged. Can it be repaired?

2018-02-07T01:27:10+00:00

Yes in many instances. Please contact the TeachLogic service department to determine the most cost effective course of action.

My equipment is damaged. Can it be repaired? 2018-02-07T01:27:10+00:00

What is an `RA` number?

2018-02-07T01:26:08+00:00

RA stands for Return Authorization. This number is used to track items that have been returned for repair.

What is an `RA` number? 2018-02-07T01:26:08+00:00

My equipment is still not functioning properly. What should I do?

2018-02-07T01:25:03+00:00

If the problem persists, call the TeachLogic service department to further trouble shoot the problem. If the technician determines that the product needs to be returned for service, he will issue a return authorization number (RA#) to track the repair. Repair by other than TeachLogic or its authorized service agencies will void the warranty.

My equipment is still not functioning properly. What should I do? 2018-02-07T01:25:03+00:00

How can I eliminate “dead spots” or microphone crackling / noise?

2018-02-20T19:59:44+00:00

Verify that you are not blocking either the emitters on the transmitter or the sensors or mounted ceiling sensor. If reception is interrupted when facing a certain direction, install an additional sensor  (ICS-55) in that area of the room If team-teaching, verify that transmitters are not on the same channel Recharge or replace the transmitter’s batteries Verify that the emitter/mic is working (Test with another working emitter/mic)

How can I eliminate “dead spots” or microphone crackling / noise? 2018-02-20T19:59:44+00:00