Technical/Service Questions

/Technical/Service Questions

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I am unhappy with my equipment. Can I return it?

2018-02-07T01:27:35+00:00

You may return the equipment within 30 days of the invoice and receive a full refund of the purchase price. After 30 days, there is a minimum 20% restocking fee.

I am unhappy with my equipment. Can I return it? 2018-02-07T01:27:35+00:00

My equipment is damaged. Can it be repaired?

2018-02-07T01:27:10+00:00

Yes in many instances. Please contact the TeachLogic service department to determine the most cost effective course of action.

My equipment is damaged. Can it be repaired? 2018-02-07T01:27:10+00:00

What is an `RA` number?

2018-02-07T01:26:08+00:00

RA stands for Return Authorization. This number is used to track items that have been returned for repair.

What is an `RA` number? 2018-02-07T01:26:08+00:00

My equipment is still not functioning properly. What should I do?

2018-08-10T16:03:31+00:00

If the problem persists, call the TeachLogic service department to further trouble shoot the problem. If the technician determines that the product needs to be returned for service, the technician will issue a return authorization number (RA#) to track the repair. Repair by other than TeachLogic or its authorized service agencies will void the warranty.

My equipment is still not functioning properly. What should I do? 2018-08-10T16:03:31+00:00

How can I eliminate “dead spots” or microphone crackling / noise?

2018-02-20T19:59:44+00:00

Verify that you are not blocking either the emitters on the transmitter or the sensors or mounted ceiling sensor. If reception is interrupted when facing a certain direction, install an additional sensor  (ICS-55) in that area of the room If team-teaching, verify that transmitters are not on the same channel Recharge or replace the transmitter’s batteries Verify that the emitter/mic is working (Test with another working emitter/mic)

How can I eliminate “dead spots” or microphone crackling / noise? 2018-02-20T19:59:44+00:00